TERMS & CONDITIONS
This document establishes the conditions that govern the use of this website (www.rubeehandmade.com) and the purchase of products on it.
We make the best possible effort to display accurate images and descriptions of our products, including the colors; however, the color you see will depend on your computer monitor and we cannot guarantee that your computer will display the colour correctly.
To shop at Rubee Handmade you have to be at least 18 years old. You need to have a valid credit card, debit card or paypal. By placing an order you assure that all the details you provide are truthful and correct. You are responsible that the order you have placed is correct in terms of chosen product, size, quantity, colour and so on.
Please follow the check out instructions to process your order. Once we have received the order, we will send you an Order Confirmation via email to acknowledge that we have received your order. If you have not received Order Confirmation within 24-48 hours please contact Customer Service, as your payment may not of been successful.
All orders are subject to approval by Rubee Handmade, and we will confirm the order by sending you a Shipment Confirmation via email.
We reserve the right to cancel your order at any time before we have accepted it or to refuse service to any customer.
All prices are listed in Euros (€)and include VAT (24%). However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay.
We reserve the right to alter our pricing at any time, unless already invoiced.
On Rubee Handmade there will be an option of paying with credit or debit card or with Paypal. Within Greece we also have the option of “Cash On Delivery”, there will be a small extra fee for this option.
Rubee Handmadeis proud to ship worldwide!Shipping in Greece is free.
Also free delivery international on orders over 250 €.
Be aware that we cannot deliver to post office boxes.
Please ensure you write the correct SHIPPING ADDRESS on Purchase Order form. All rights reserved.
Please allow 4-7 business days for shipping within Greece and 7-15 business days for International orders. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors beyond our control. Also have in mind that all products are handmade and if the product you want isn’t in stock it is manufactured after your order. Larger orders may require more time.
All of our products are handmade, this is why each product may vary slightly.Some variation between the same product can occur. This is not considered a fault, and therefore no credit will be issued.
You have 14 days from the date you received your order to return or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packagingwith tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.Please firstname.lastname@example.org to authorise the return. We will process your return within 1-5 business days once received.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
Only regular priced items may be returned, unfortunately, sale items cannot be returned!
No refunds will be given.Rubee Handmadeproducts are made in limited numbers and we cannot guarantee that all sizes and codes will be available at the time of exchange. If the style or size you require is unavailable you will be issued a store credit to be used within 12 months of issue.
No returns are acceptable without approval and delivery instractions for transport. Shipping will be charged, that is why we are always happy to help with sizing enquires to prevent the need to exchange. We understand this process gets expensive and we would like to avoid these extra costs for you.
All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated.
If you beleive the item you have received is faulty, please contact us email@example.com as soon as possible so we can advise you on what to do.
Note that we always check the items before we send them to make sure they are in perfect condition, but if you have a faulty item, please make sure you enclose your original invoice along with a description of the fault.
No claim shall be accepted if any attempt to repair the defective product is made by any person not authorised or have been modified or used.
All of our products are handmade with care and are inspected before being shipped to ensure the highest quality products are being sent to you. We are happy to replace, due to a manufacturing fault but not normal ‘wear and tear’.
Please note RubeeHandmade will not cover the return postage costs, these are at your own expense. We advise to use trackable services and email Customer Service with your tracking number.
If you have any other customer service enquiries please email firstname.lastname@example.org
All content on this site, including text, images, photographs, designs, icons, trademarks, are owned by Rubee Handmade. The site and its contents are intended solely for personal, non-commercial use and you may not copy, reproduce, publish, or modify the site content (including but not limited to the photographs), without obtaining RubeeHandmade’s prior written consent.
Rubee Handmade is committed to ensuring that we respect the privacy of your personal information in our care. We understand that protecting personal information is important and aim to always handle personal information securely, carefully and in a confidential manner.Your personal information will be used within our company for internal use only.Your email address will be used to receive information about new products, promotions and special offers when you are subscribed toRubee Handmade updates. If you do not wish to be part of the mailing list, you have the option to unsubscribe via the unsubscribe button.
Rubee Handmade accurately applies the principles of data protection provided by international and European law that regulate issues relating to electronic commerce (Directive 2000/31/EC, DPR 131/2003) and by the Law on the Protection of the Consumer (Law 2251/1994), which regulates matters relating to remote sales and related provisions to protect the individual and the protection of personal data, supplemented by the decisions of President of Personal Data, PD 207/1998, 79/2000, Article 8 of Law 2819/2000 and European law with the directives 95/46/EC and 97/66/EC, explicitly states that it will not make any unauthorized use of your personal data and in no way disclose, publish, sell, lease or exchange your personal data and information you submit to any third party. Your personal information will be deleted upon your request and will not be granted to anyone in any way. By submitting material to our server, you agree that the material does not contain false, illegal or in any way unfit for use and publication.